Quality Assurance

How do you control my order quality?

01 — Five Inspection Gates

Show evidence, not decoration.

No shields, trophies, stars or checkmark badges: quality is described the way a buyer audits it — five gates, in the order the product meets them.

  1. 01

    Incoming Inspection

    Bought-out and outsourced parts verified before they enter production.

  2. 02

    In-process Inspection

    Checked through forming, welding, polishing, coating and printing.

  3. 03

    Finished Goods Inspection

    The last gate before packing.

  4. 04

    Testing

    The checks that answer a real failure mode, on the products where they apply.

  5. 05

    Traceability & Nonconformance

    Every batch identified, and every problem closed out on record.

Incoming inspection of a delivered drinkware part
Incoming inspectionBought-out parts checked against specification.
In-process measurement during drinkware production
In-process inspectionA measurement taken on the line.
Finished goods compared against the approved sample
Finished goodsBatch and approved sample side by side.
Leak or insulation test in progress on a drinkware product
Leak or insulation testThe test itself, not an icon for it.

02 — Testing

Four checks that answer a real failure mode.

Testing is attached to the point in production where it is meaningful, not run once at the end as a formality.

Structure

Leak Test

After polishing, and repeated after coating where the product applies.

Insulation

Insulation Test

On insulated products, after the vacuum process and after coating.

Material

Material Verification

Against the grade the product was specified with: food-grade 304 / 18-8 and 316 / 18-10.

03 — Records, Sampling & Traceability

What stays behind after the goods ship.

A batch is judged against the sample the customer approved, and the paperwork is kept so the same batch can be found again if a question arrives later.

  • Sampling — finished goods inspection uses AQL-based sampling rather than a single part
  • Batch identification — every batch is identified, so a question can be traced back to the batch it came from
  • Approved sample — signed, referenced and retained; production is checked against it
  • Nonconformance — major, batch or repeated issues escalate to root cause analysis, CAPA and 8D with effectiveness verification
  • Supplier-caused problems — stay our responsibility to coordinate for the customer

An artwork approval is not a physical effect approval: where a laser, printing or coating result may differ from the on-screen proof, a physical sample, photograph or video is used to confirm the effect first.

Detail of a QC inspection record
Report fragmentDetail of a QC or AQL record.
Filled-in inspection record for a drinkware order
Inspection recordThe measurement sheet as it is filled in on the floor.
Approved reference sample retained for production
Approved sampleSigned, referenced, retained.

04 — Third-party Inspection & Request a Quote

An inspector is welcome at whichever point of the order matters.

Third-party inspection is not a fixed gate on every order: the inspection company, the standard, the timing, the scope, the fee and the reinspection rule are agreed in advance.

What is agreed before it happens

  • Company and standard — who inspects, and against which standard
  • Timing and scope — before the order, during production, or around finished goods
  • Fee and reinspection — normally carried by the customer unless it is agreed otherwise, or where a reinspection is caused by our own responsibility

Where a third-party conclusion and our own QC disagree, the sample, batch, test method, tolerance and equipment calibration are compared, and a mutually accepted retest is used if it is needed. The clause that carries these terms sits in our Terms & Conditions.

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